We are committed to providing consistently high quality services that are valued by our customers. We aim to ensure that you are dealt with promptly, courteously and professionally at all times. Details of our service standards can be found under Our Commitment to Good Customer Service. These cover the various ways you can contact us by phone, e-mail, letter and by visiting our offices in person.
Most enquiries are dealt with by our two customer service centres. Calls to these numbers are charged at the local rate. If your enquiry is not urgent, you may prefer to contact us by e-mail.
If you would like further information about the financial payments we have published, including your rights under the Data Protection Act 1998, click here
If you have a specific query and would like to speak to someone, please call 0845 603 7777.
If you would like to know about 'Access to Information' how RPA manages public access to the many types of information we hold please click here
Text Relay (previously known as Type Talk) is a service run by the Royal National Institute for Deaf People (RNID). It is a telephone relay service which enables deaf, deafblind, deafened, hard of hearing and speech impaired people to communicate with hearing people by telephone.
To contact us you should dial 18001 followed by the full telephone number from your text phone.
If you prefer you can write to our Customer Service Centre at:
|Rural Payments Agency|
PO Box 300
Sheffield, S95 1AA
We are aware that a number of organisations are making unsolicited calls using our phone number to disguise their own. We are taking this very seriously and we have reported it to Ofcom the regulator.
Other contact numbers can be found by using the link at the left hand side of this page or under individual scheme headings within the RPA Schemes
area of this site.
For queries not relating to specific schemes please email us at firstname.lastname@example.org.
If you have any comments or suggestions about this website please e-mail webmasterRPA@rpa.gsi.gov.uk.
To foster clear and responsive communications, the Communications Directorate oversees important messages to our customers and other internal and external stakeholders in RPA's business. For media and other contacts please use the following:
Telephone: 0118 958 3626 (switch board)
Fax: 0118 968 7599
We recruit all staff within the guidelines set by the Civil Service Commissioners. We advertise all vacancies on this website and details of our current vacancies can be viewed in the Career/Job Opportunities
If you wish to discuss our opportunities please contact the Recruitment Team:
Telephone: 01392 266098
Page published: 1 June 2012