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Customer Focus

• Achieving Customer Focus
• Customer Service Centre
• Customer Registration
• Complaints and Appeals
• RPA Welsh Language Scheme
• Farmer Panel
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• Tackling Fraud

Customer Focus

RPA Mission Statement

To be a customer focused organisation delivering high quality services, including processing payments and receipts, conducting inspections and recording animal identification, to government and the rural community.

Customer Focus Vision

A customer focused organisation which provides customers with information and a choice in the way they access services.

Inspections

For information on why we need to visit you, what we do at the visit, and how you can help the visit go smoothly, please click here.

Farmer Panel

We are currently recruiting farmer representatives to share their views and opinions, to inform policy decisions and operational enhancements, helping to improve the service provided by RPA to farmers. Click here to find out more.

Page published: 17 December 2012